I doubt if this will get posted because this company tries to pretend that they only provide the best possible service. I have purchased items from this Repocast Flint twice. The first time I was there more than a hour because the items I purchased could not be located. The next (and last) time I purchased from this auction site, my credit card was double charged.
Thank you for letting us know of your experiences. Repocast.com (and all of the Miedema Asset Management Group) does strive to provide excellent customer service. We also acknowledge our mistakes; and appreciate customer feedback to continually improve your experience.
- The double charge to the credit card was an error on our part, certainly not intentional. The refund was issued as soon as the error was discovered (within 24 hours).
- Although the situation of the item not available upon arrival was not actually at Repocast.com (this occurred at another auction company site); we would like to address this as well. Repocast.com is open to the public and we welcome walk in traffic. While we put best efforts forth to monitor that traffic, on occasion individuals visiting our facility may move items without our knowledge; therefore the item cannot be located at the time of pickup.
We appreciate you and all of our customers!